Proven HR Support

We’re very proud of the many long term relationships we’ve established with our clients over the years, and the considerable local reputation we’ve built for providing a high quality personal service. In fact, we still continue to work with our very first client, despite having no contractual tie-ins in contrast to many other HR providers. And so it’s no surprise that most of our new business comes from the word-of-mouth recommendations of people we’ve helped previously. But don’t just take our word for it. We think our testimonials speak for themselves. Listed below are comments from just some of the many local companies that have worked with Loates HR Consultancy and Loates HR Training. If you’re based in the Derby area, you probably already know someone who knows us, so just go ahead and ask them yourself what we’re like.

Professional, sensitive and supportive

“Professional, sensitive and supportive, a great addition to our management support team”

Keith Pallett
Director
Derby

Extremely professional

“I have known Sarah for over 8 years and when Calor required some additional support for its talent programmes and Development Centre, I had no doubt that Sarah at Loates HR Consultancy could provide the high quality assistance that Calor would expect, and Sarah quickly arranged and secured the high quality assessment support we had requested. This support worked very well and the assessor was able to pick up the responsibilities quickly and was extremely professional, with both the depth and breadth of experience that added value to our process. We would certainly look for Loates HR Consultancy to support us in the future.”

John Sanderson
HR Manager
Warwick

Trusted voice of advice and experience

“Working as an extension to the team, Sarah has been a trusted voice of advice and experience to my growing business. She has given me the support and guidance I needed to expand my workforce through clear and straight-forward direction. I find Sarah to be knowledgeable, flexible and approachable.”

Laura Faulkner
Director
Matchstick Design
Derby

Excellent, Personable and Professional!

We have been partnering with Matilda at Loates HR Consultancy for several months now, her advice and support is second to none. It’s great to be able to discuss people challenges and have her external perspective; she acts as a true business partner. The whole team at Loates HR Consultancy are great and we value their input greatly. Highly recommended!

James Blake
People Operations Director
East Midlands

Sensible, logical and pragmatic

“Sarah has been our HR adviser for 4 years. Sarah works as part of our team and brings her great personality, excellent knowledge and track record of experience to the business. We have always found Sarah’s support and advice to be sensible, logical and pragmatic and have no hesitation in recommending her.”

John Barke
Managing Director
Derby

Excellent, flexible and accessible support for a growing charity

Trent Rivers Trust has been working with Loates for nearly a year. They have steered us through an update of HR policies and a re-organisation process as well as being there to talk through a number of HR related issues. For a small growing charity without internal HR, their support has been hugely beneficial to me as a CEO navigating my organisation through a number of HR tasks and issues. I have found the Loates team to be available, clear in their advice and providing what I have asked for quickly and professionally. I would wholeheartedly recommend working with Loates to other organisations similar to mine.

Matthew Easter
Chief Executive Officer
Ilkeston, Derbyshire

Extremely efficient and quick to respond

“We have been working with Loates HR Consultancy and with Gill Phillips in particular, on a range of projects over the past couple of years. We have always found them to be very welcoming and are always committed to meeting our requirements. We have found them to be extremely efficient and quick to respond and we have been delighted with the overall result.”

Russell Goodway
Chief Executive
Cardiff

Responsive and professional

“I have known Sarah and the team at Loates HR Consultancy for six months and during this time Sarah and her team have played an integral part in supporting us in our HR function. Sarah took time to quickly understand our business and developed a plan to review key documents. The team at Loates have provided their support and services to our charity on a pro bono basis, which we are especially grateful for as it is a challenge for us as a charity to buy in this specific function, although it is key to the professional running of the charity. The team are responsive and professional and we hope to have their continued support and expertise for the foreseeable future.”

Dionne Reid
CEO
Derby

Professional, sensitive and practical

“We were recently referred to use Loates HR Consultancy and have been pleased with Matilda’s professional, sensitive and practical approach to her HR advice to support us with our HR and employee queries.”

Fiona Hathorn
Director
London

Always on hand to help

Loates HR and especially Matilda have supported us through a complicated TUPE process. I had the pleasure of working alongside Matilda to get the process initiated and safely over the line, she was an absolute godsend! Always professional, positive and supportive – I know I’d have struggled without her. So thank you for all your help and guidance.

Kate Gillespie
Director of Housing
Derby

Excellent Service

Matilda has been a huge help to our company especially as we experienced managing employees for the first time and trying to navigate all the challenges that come along with that. She answered all my questions and helped me through some difficult situations. I’ve also attended a couple workshops led by Sarah who is wonderful at communicating and clarifying the sometimes complicated HR issues. 100% would recommend.

Elizabeth Crump
Director
Ascot Fencing Ltd
Derby

Efficient, reliable advice

We have worked with Loates HR Consultancy for a number of years now and they are always quick to respond to any queries we have. I am always confident that the advice / service we receive from Loates HR Consultancy is accurate, timely and professional.

Charlotte Wright
Chief Financial Officer
Chesterfield, Derbyshire

Professional, understanding and a great listener

“Again another big thank you to Loates HR Consultancy for the support they have given Austin Community Enterprise Limited. This is our first time working with Gill Philips, and we are very pleased with the support that she has given us, she is professional, understanding and a great listener. Her extensive knowledge has helped to gained us a positive outcome. Thanks Gill”

Tracy Blackburn
Project Manager
Derby

Knowledge and experience has been invaluable

“Sarah has supported our company for the past year, her knowledge and experience in regards to HR has been invaluable. We will continue to use Loates HR Consultancy in the future. Thanks Sarah.”

Tracy Blackburn
Project Manager
Derby

Impressed with their professionalism

“We used Loates HR Consultancy to carry out an assessment of our current HR polices and to provide a solution to ensure we are compliant. Rosie and the team were thorough and efficient in providing the material we needed to ensure this was the case. There were several discussions and amendments to the documents but the steps taken to reach the final product were quick, easy to understand and well documented. I have been impressed with their professionalism and consequently, I have referred several clients to the team.”

Hari Vasdev
Director
Derby

Loates HR Consultancy have been so supportive

“Loates HR Consultancy have been so supportive. Taking on that first employee can be so daunting, but Rosie and team really laid everything out for us so we were very clear what processes we needed to follow and also what paperwork we needed to get in place. We look forward to working with Loates HR Consultancy as our company develops further – thank you!”

Sharon Stevens-Cash
Director
Derby

Extremely Helpful

With being new to the company, and having zero HR knowledge, Matilda really helped me understand what I needed to know. She was extremely helpful and would also get back to me in an acceptable time manner. I would highly recommend using Loates HR to anyone.

Tanita Henshall
Recruitment Manager
Recruiting Healthcare t/a Caring Works
Derby

Professional and very knowledgeable

Matilda has provided support on a range of HR matters. She always responds so quickly in a helpful and concise manner. She is very helpful and has the right approach. I would highly recommend Loates HR Consultancy.

Amy Taylor
Finance Director
Belper, Derbyshire

Great care and professional diligence

“…great care and professional diligence…”
“…high level of focus…”
“…thank you very much for your effort…”

Frank Lord
Chairman & Trustee
Derby

Most professional, excellent service

“I found Sarah from Loates HR Consultancy to be most professional from the start of her intervention until the end. Sarah made a difficult situation as simple and straightforward as possible for me as the owner of a small/medium sized business with limited HR resources and experience. The level of anxiety for me and my team was reduced by Sarah’s intervention which was fair to all parties whilst safeguarding the business within the realms of employment law. I would recommend Sarah and her company to any employer who needs HR representation, advice and support. Sarah can be relied upon and I will certainly be using her excellent service should the need arise in the future.”

Zoe Reynolds
Owner
Angel Homecaring
Stafford

Prompt and efficient service

In our time using the services of Loates, we have always found Matilda and the team to be very responsive to queries coming back to us in a very quick timeframe and providing excellent advice and support for all HR matters, both by email or virtually in meetings.

Judy Thomas
Director of Contractor Services
Community Pharmacy Wales
Cardiff

Professional, Knowledgeable & Friendly

The advice and information I received when dealing with Loates HR Consultancy was informed, knowledgeable and relevant. It was delivered in a friendly and professional way ensuring that I came away with everything I needed. I wouldn’t hesitate to recommend this company to others.

Ruth Nixon
Director
Nottinghamshire

Very professional, friendly and always on hand

“We first heard of Loates HR Consultancy through a client of ours, and they came highly recommended. After now being one of their clients for 7 months we can see why! Matilda and the rest of the team are very professional, friendly and are always on hand to give advice when needed. They have also developed various documents for us and we couldn’t be happier with the results. Loates HR Consultancy are helping us to take our business to another level!”

Kathy Bennett
Manager
Derby

Loates HR Consultancy are very much part of our team

“Loates HR Consultancy are very much part of our team, providing good clear advice just when we need it. They provide the perfect HR solution for any SME.”

Matt Crampton
Director
Worcester

How did we manage without them?

I have found the team at Loates to be nothing short of brilliant. I always get a really quick response to emails and the tone is always calm and confident, which immediately makes me feel better about whatever HR drama has cropped up in my day.
Their in-person support at meetings is invaluable. I’m sure they have seen it all before, but they make us feel that whatever is going on at our company really matters to their company.
If the person I normally deal with is not available, any of the team are able to pick up the issue and continue the excellent level of service, which suggests really good in-house communication.
I’m a bit scared to think that we used to run our company without the support of Loates – what were we doing?!?

Nicky Hudswell
Director
Derby

Professional, approachable and knowledgeable.

Matilda has provided support on a range of HR matters. Her knowledge and expertise is clear. We value her ability to weigh up a situation, considering the needs of all parties. She is objective and fair at all times. She provides a friendly and professional service, responding quickly and effectively to any matter. We have found the support provided by Matilda and Loates as a whole has been invaluable for our business operations.

Emily Dennett
Operations Manager
Solo Support Servies
Nottingham
Loates HR Consultancy
5.0
Based on 45 reviews
powered by Google
Code 56 Team
Code 56 Team
14:08 31 Mar 22
Loates HR have been brilliant to work with, and have made the review of our HR policies and procedures nice and smooth. Matilda really knows her stuff (as I'm sure all of the team do - we've just dealt with Matilda a bit more) and has a way of breaking it all down in to manageable chunks.Very friendly, and easy to approach, even with the elements of HR that are less nice.I have, and will continue to, recommend Loates HR 🙂
MiniAperture Photography
MiniAperture Photography
10:35 17 Jan 22
My husband was having some issues with his previous employer relating to the funding of his apprenticeship. Sarah's knowledge of employment law, apprenticeships and employment contracts meant we had all the information we needed to put the matter to bed quickly and amicably. We can't thank Sarah enough for her expertise and her professionalism, she really went above and beyond to help us. I would highly recommend Loates HR in a heartbeat to anybody needing their services.
Archers
Archers
14:17 01 Sep 21
A superb business - exceedingly accomplished and a pleasure to work with. Would very much recommend.
Laura Cawdell
Laura Cawdell
15:01 20 Apr 21
Very easy and friendly to deal with. They have a pragmatic approach to HR that makes sense.Matilda's responses were always very timely and clear. Thanks for your support.
Chris Ball
Chris Ball
19:18 08 Mar 21
I represent a Nottingham based charity and we used Loates to support us with our recent appointment of a new CEO. Having identified our doe doc needs through early voice and video conversations, the entire end to end process ran very smoothly with Gill giving us great support from coordinating our shortlist to devising the interview process and facilitating the decision process through to successful appointment. We were very pleased with the process and support and would not hesitate in recommending Loates to others.
Martin Lemiesz
Martin Lemiesz
08:55 05 Jan 21
It is a mark of just how extraordinarily skilled, efficient and effective a firm is, that you cannot find anything new to say about them in a testimonial, that hasn’t already been highlighted dozens of times before!Yes, the team at Loates HR are hugely professional, jaw-droppingly knowledgeable and masterfully efficient. And yes, there is nothing worth knowing in the world of HR at which they are not already expert.
Lisa Allen
Lisa Allen
09:04 14 Dec 20
Recently new to Loates HR, we have found the service to be efficient, friendly and most importantly to us their flexibility has been paramount, adapting quickly to our needs for a different service to their usual offering. In my absence the style of advice given to my colleagues hasn't been dictatorial, as they understand the practical challenges in day to day. They approach this with a coaching style to educate and inform. As a stand-alone HR professional I'm looking forward to many years of working with the Loates team as an extension to my support network. Thank you Loates HR.
Tracy Harrison
Tracy Harrison
14:04 28 Sep 20
Sarah has been most helpful to Safe and Sound Charity with advice and support since we became neighbours at Darley Abbey Mills in 2019. Her knowledge and expertise dealing with people and employment issues are outstanding. To add to this Sarah is a caring, funny and selfless person. Loates have also provided some excellent training for us. I would highly recommend her and Loates for any HR or training needs.
Georgina Dunkley
Georgina Dunkley
10:49 30 Jun 20
Matilda is a pleasure to work with and has become an extension of our team - friendly, reliable and always armed with great advice. I highly recommend Loates.
Hannah Vassey
Hannah Vassey
16:47 19 Feb 20
Loates HR have assisted us on a range of personnel queries and their support and knowledge has been second to none. It’s a comfort knowing that they are just a phone call away and always ready to support and guide us through what we need. All of the ladies I have spoken with at Loates HR, have an ability to explain in a clear, professional and supportive manner. I would highly recommend them to anyone needing HR assistance.
See All Reviews
js_loader
Bob Simpson
Bob Simpson
09:25 17 Jun 24
Helen Andrew
Helen Andrew
09:02 27 Apr 24
I attended a training course with this company and can thoroughly recommend them. The course content and the trainers were very good.
Kinga Kucharska
Kinga Kucharska
13:31 26 Apr 24
Completing the Mental Health First Aider training was truly transformative. Our instructors, Annie and Tayla, were not only knowledgeable but also incredibly supportive and compassionate. They created a safe space for learning, encouraging open discussions, and equipping us with practical tools for mental health support.I was deeply impressed by their dedication to reducing stigma and promoting mental wellness.If you're considering this qualification, I highly recommend reaching out to Annie and Tayla for further information. They are exceptional educators who genuinely care about empowering others in mental health advocacy.
VS Merton
VS Merton
15:54 11 Apr 24
I really enjoyed the Critical Thinking and Decision Making Workshop I attended recently. Tayla's presentation and the additional information will definitely help me within my role and move my skills forward. Thank you very much Tayla 🙂
Vicky Luke
Vicky Luke
11:24 11 Apr 24
I attended a Mental Health First Aid course ran by Annie. She was a brilliant trainer and very good at facilitating the course and encouraging everyone to get involved in the discussions. I would definitely recommend Annie and Loates Management Training.
Tracey Sandland
Tracey Sandland
14:09 15 Mar 24
I attended a training session with Sarah which focussed on recruiting the right person. Sarah was extremely knowledgeable and gave me some useful tips and advice on not only the process of recruitment but the legal pitfalls to avoid during this process.
K Mathieson
K Mathieson
11:22 26 Jul 23
We have been engaged with Loates HR for the past six months on both training provision and HR services. Our experience has been first class, with both services delivered professionally with a friendly and engaging approach that makes the relationship feel less like client/contractor and more colleague/colleague. Our training solution is a bespoke arrangement for first-line managers and we have been impressed with the attention taken to ensure that all content is evidenced and up-to-date and delivered in a way that encourages engagement and therefore learning. I would highly recommend.
Chris Banton
Chris Banton
07:03 16 Mar 23
I attended a 2 day MHFA course and found the whole package was delivered excellently, we was provided with all the information needed to go out and deliver our roles with confidence, Annie was amazing in not just sitting and reading from a script but getting everyone involved, and allowing us time to speak and have our opinions without being judged.
Helen Brown
Helen Brown
16:13 22 Sep 22
A very informative and beneficial training day for all the team. Thank you to Annie and Sarah for a well delivered and engaging session.
Artur Kolber
Artur Kolber
10:19 22 Sep 22
Sarah and Annie work well as a team and they delivered an exceptional session on conflict resolution. This is the subject definitely worth talking about, as it's useful in both - work place and personal life. Thank you ladies and I hope to see you soon 🙂
Stephen Carroll
Stephen Carroll
18:35 23 Jun 22
Great training and fantastic venue. Highly recommended.
sheena roberts
sheena roberts
10:53 24 Jan 22
Completed the 2 day MHFA course with Loates Training. it was split over 2 weeks, which worked amazingly as it gave me an opportunity to reflect on the topics covered, which were intense subjects. The group was small and we were able to discuss as much or as little of our personal experiences. The course gave me techniques for both personal and professional settings
Ellie Strong
Ellie Strong
13:49 18 Mar 21
Great teaching and learning skills provided by Amanda and the team! Such an educational and enjoyable experience.
Stephen Fry
Stephen Fry
08:50 08 Mar 21
Having done the course remotely with 13 other people, I have been incredibly impressed by the level of learning and care shown by Amanda and the training team. The workbooks were daunting at first but were very easy to use and the two live sessions were informative, constructive and absorbing.
Elise L
Elise L
17:48 05 Mar 21
Friendly, approachable and down to earth with fantastic course content, wouldn't hesitate to recommend others to Loates Management Training
Jason Roper
Jason Roper
15:43 25 Feb 21
A fun but competent delivery of subjects that could be challenging but were brought to discussion and delivering useful and useable information at the right level for the audience. Thoroughly enjoyed the sessions.
Rekha Vachhani
Rekha Vachhani
11:23 08 Feb 21
I had a session on Maximising Performance to win with Annie, arranged by D2N2. Annie did gave us an insight on how to do so and referred really great books to read and understand this.
Matthew “Matt” LeDoux-Deakin
Matthew “Matt” LeDoux-Deakin
09:36 18 Dec 20
Sarah is the consummate professional, with such a fantastic knowledge base she is able to help in understanding even the most complex areas. I will use the skills that I learnt from her on a daily basis. Thanks Sarah, for helping to demystify HR and making it accessible to all.
Amy Taylor
Amy Taylor
11:21 11 Mar 20
Amazing hosts for the Mental Health First Aid Course, really enjoyed the 2 days gave a very interesting insight into all aspects of Mental Health.
Karen Tyers
Karen Tyers
16:12 14 Feb 20
A huge thank you to Sarah and Annie who ran a HR / people workshop for our Partners and Associates on their Pathway to Partnership journey.Sarah devised a bespoke package that was exceptionally engaging, literally kept everyone on their toes all day! We all learnt about ourselves,working with others, our employee branding, our values, and finished it all off with having a courageous conversation, We achieved so much in one day and we all certainly slept well that night. i can absolutely 100% recommend Sarah and her team.
me&dee charity
me&dee charity
13:54 23 Jan 20
Our first experience of training with Loates HR involved GDPR and the complexities of it. We found it informative, easy to follow and set in comfortable surroundings.This followed the same format. As I am disabled, I received the added and rarely seen bonus of an accessible venue and a parking space close to the venue doors allocated - along with a member of staff ensuring that this was ok for me. These things go a long way as a disabled professional.All speakers were informative, the 20 minutes each just right with time for Q&A at the end. Certainly food for thought around Wills and Power of Attorney and most appropriate at the moment for the 'who is on your bus' .I look forward to attending further appropriate training events and thank Sarah and her team for the promotion and donation to me&dee.
Clive Hughes
Clive Hughes
15:06 13 Nov 19
Fantastic training in the great setting of Darley Mills. Sarah and her team deliver training and advice in a friendly and constructive way. Highly recommend
Suzanne Dixon
Suzanne Dixon
10:20 28 Sep 19
I recently attended a MHFA course facilitated by Loates. Fantastic course, brilliant content and amazing delivery. The facilities at Loates' new home at Darley Abbey Mills are modern with wonderful architecture. Attending a course you will be well looked after from lovely lunches, fruit platters, chocolate and a choice of drinks. 5* treatment.
Joanne Taylor
Joanne Taylor
11:29 07 Nov 18
We ran the HR Essentials training for our management team recently and it was great. The 2 days provided them with all the information they needed to deal with staffing issues but more importantly the confidence they needed to do this effectively. The sessions were relaxed but formal enough for the training to be delivered at a level where all involved related to the content and understood as we had a mixed group of various management experiences. We would certainly use Sarah and Loates Training again for any training needs.
Katie Aldridge
Katie Aldridge
16:11 16 Aug 18
I attended the ‘GDPR Making it Happen’ workshop back in April as someone with very little knowledge of the topic.Sarah and her team were very welcoming. The class had a relaxed atmosphere while really getting to the point. Sarah was very informative, with answers to almost all of our questions. If anything was raised with uncertainty of the answers, notes were made and answers were delivered to us after the course. The course also included follow up support, which was really handy for any further questions.During the workshop there was a good mix of handy, informative PowerPoint slides and tasks for us to work through. This ensured we really were taking in all of the information presented to us.The content was clear and easy to digest, even with a tricky subject such as GDPR.A benefit of the course was that it was limited to a small group, so there was plenty of opportunity to ask questions and go through things with Sarah.I would recommend the LoatesTraining courses to anyone looking to become more informed in areas of their businesses, whether you are a business owner or a member of staff like myself.The team also presented us with a light breakfast, with tea and coffee throughout the day- bonus!Katie AldridgeEssential Print Services (Derby)
See All Reviews
js_loader
Scroll to top