We’re proud of the high levels of service that we provide, and the long term relationships this has allowed us to build with our clients over the past decade. Indeed, we still continue to work with our very first client, despite having no contractual tie-ins. Consequently, most of our new business comes from the word-of-mouth recommendations of people we’ve helped previously.
But don’t just take our word for it. We think our reviews speak for themselves. They’re all totally genuine, so we’re not afraid to let you know exactly who said what. And what’s more, we don’t offer any incentives for positive reviews, we just ask people nicely to give us honest feedback.
If you’re based in the Derby area, you probably already know someone who knows us. So, just go ahead and ask them yourself what we’re actually like to work with!
Loates HR are outstanding in their knowledge support and care- highly recommended
“We’ve been really happy with the support we’ve had from Loates HR Services. They’re always quick to respond, give really good, practical advice and take the time to properly understand what’s needed.
We’ve found them to be very professional and thorough, but without making things complicated or overly formal. You know that things are being handled properly, which gives you a lot of reassurance.
They’re also just a lovely team to deal with — friendly, approachable and always happy to help. It’s that combination of great HR knowledge and being genuinely nice people that makes such a difference.
We’d happily recommend Loates HR Services to any business looking for reliable, knowledgeable and personable HR support.”
Personal service with attention to detail
“I have been consistently impressed the service we have received from the team. They are incredibly supportive and thorough. They provided clear practical advice and follow up quickly to ensure support throughout the whole process. Their attention to detail is exceptional and they think through every aspect of the issue they are presented with, considering all potential risks to ensure all bases are covered. They are pragmatic and rigorous in their approach as they seek the best possible outcomes. Just as importantly , they are a genuinely friendly team, nothing feels like to much. They took time to understand my situation and the context rather than provide generic advice. I would recommend them to any organisation looking for a reliable, knowledgeable and professional HR support and training. A fantastic team with a genuinely personal approach.”
Thank you for a great course
“Very knowledgeable tutor, enjoyed the fact that we are given questions and answers as a group to get other peoples opinions. Also that we do role play to get the feel of a real life event.”
Interactive Fun
“This course was a good eye opener to what goes on in an investigation and the procedures/plan you have to do/follow to get to the right conclusions.
The role playing scenario was a good way to bring it to life and get to experience how it would go – was also interesting to see everybody’s initial opinions on something then how they changed at the end once you had heard all sides of the story.”
informative and practical
“Thank you to Loates for their very practical and interactive training in relation to the latest sexual harassment legislation. Great to understand how to capture our proactive work in this area and best support our staff team. Cannot thank and recommend you enough.”
Improving our absence management
“Sarah recently delivered our Absence Management training and we were thoroughly impressed. All attendees found the session engaging and valuable. The organisation was seamless, the content was accurate and perfectly aligned with our needs, and the quality of the materials provided was excellent. Thank you for delivering such a professional and impactful session—we would highly recommend your services.”
Wouldn’t be without Loates HR
“I really don’t know how CPW would keep up with all the changes taking place in the world of HR without the help and support we get from Loates HR. The regular updates and prompts are invaluable alerts to changes that affect our business and our team members. And when we need support to update our employment polices to keep in line with legislative changes together with any associated amendments needed to employment contracts, then you could not get a better service than the excellent one provided by Loates HR with the added advantage that you only have to deal with a most pleasant group of people. Wouldn’t be without them.”
Always on hand to help
“Loates HR have supported us through a complicated TUPE process. I had the pleasure of working alongside the HR consultant to get the process initiated and safely over the line, she was an absolute godsend! Always professional, positive and supportive – I know I’d have struggled without her. So thank you for all your help and guidance.”
Prompt and efficient service
“In our time using the services of Loates, we have always found the team to be very responsive to queries coming back to us in a very quick timeframe and providing excellent advice and support for all HR matters, both by email or virtually in meetings.”
How did we manage without them?
“I have found the team at Loates to be nothing short of brilliant. I always get a really quick response to emails and the tone is always calm and confident, which immediately makes me feel better about whatever HR drama has cropped up in my day.
Their in-person support at meetings is invaluable. I’m sure they have seen it all before, but they make us feel that whatever is going on at our company really matters to their company.
If the person I normally deal with is not available, any of the team are able to pick up the issue and continue the excellent level of service, which suggests really good in-house communication.
I’m a bit scared to think that we used to run our company without the support of Loates – what were we doing?!?”
Excellent, flexible and accessible support for a growing charity
“Trent Rivers Trust has been working with Loates for nearly a year. They have steered us through an update of HR policies and a re-organisation process as well as being there to talk through a number of HR related issues. For a small growing charity without internal HR, their support has been hugely beneficial to me as a CEO navigating my organisation through a number of HR tasks and issues. I have found the Loates team to be available, clear in their advice and providing what I have asked for quickly and professionally. I would wholeheartedly recommend working with Loates to other organisations similar to mine.”
Excellent Service
“Loates has been a huge help to our company especially as we experienced managing employees for the first time and trying to navigate all the challenges that come along with that. The HR consultant answered all my questions and helped me through some difficult situations. I’ve also attended a couple workshops led by Sarah who is wonderful at communicating and clarifying the sometimes complicated HR issues. 100% would recommend.”